Maybe that's where I need to starting posting about their *** customer support. Whether youre working at the office or working from home this Serta iComfort i5000 High Back Executive Chair delivers the support and comfort you need to succeed. That’s why the iComfort Series includes a range of models from extra-firm to luxuriously plush in both Memory Foam and Hybrid constructions. So there is small tear/rip in cover where apparently coffee spilled through and I didn't notice. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. About one in 10 owners experiences early impressions or reduced support, which is about average for memory foam, but better than typical spring beds. It is over 4 years old and cost less than $300 for the king set. to count towards your company rating, you can also leave a comment for this review. When you turn over it feels like you are rolling down a hill. The Genius seam offers the perfect balance wheel of plush Serta iComfort Warranty and extra firm support. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time. Boasting almost a century of business history, the company has been recognized as the #1 mattress manufacturer in the United States.. Now the warranty of the mattress protector has been denied because they asked me when the stain happened and I didn't know guessed a date and it was not within the 5 day window that they have to report a claim! When you purchase a new mattress, it is important that you speak with your retailer to understand your return and/or exchange options under the store’s policies. Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. Significantly more sagging when my 165 pound body is on it. Perfect Sleeper. Great Comment! had the cover on all the time over a 6 month period the mattress starting sinking and sunk more than 1 1/4 inches. I bought this bed after I gave birth, now my daughter is 6 months old, I notice mattress wear is pretty bad for the price this bed runs for. We pride ourselves on our Quality Assurance program and having a very low product return rate. It may be that the mattress is simply too soft or too firm for your body’s unique needs, and replacing your mattress model with the same model will not alleviate the problem. Warranty Brochures 2015 Serta Warranty Brochure: • All Brands 2014 Serta Warranty Brochures: • Serta® Brand Warranty • iComfort® ®Sleep System by Serta Warranty So now we are out $2500 for a mattress that we can't sleep on! Weve had our for 5 yrs. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. You can try to reach review author by writing a comment to the review or try one of our business solutions. Since it doesn’t sag where you can see it with no one on it, it isn’t covered by their ineffective warranty. Serta Line: Serta iComfort Model Name: Renewal Refined Additional Information Renewal Refined Description: The Renewal Refined is an unquilted foam core medium mattress model released in 2012 that is part of the iComfort product line manufactured by Serta. Description Features Specifications Warranty Reviews Description The 12.5" Serta iComfort CF3000 Plush mattress has 3 cooling layers with layers of EverCool® Fuze Gel and EverCool® Supreme Memory Foams that provide a plush feel. The new iComfort Hybrid Recognition Extra Firm mattress combines multiple layers of the most advanced foams, Duet Elite Coil System and luxurious materials to offer the … It is also important that you take your time when selecting a new mattress, to insure that you are picking the right comfort match for you. This promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. https://www.bedsreview.com/mattress/serta-icomfort-mattress-review We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. While Serta iComfort beds are newer to the market than some other brands, they seem to be fairing okay in terms of lifespan and durability. We will send you our Mattress Buyers Shop with Care Guide and Checklist and keep you informed of special promotions, and sales on Serta® products. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Collette of Oswego County, NY. Comment the review as Serta verified representative. Warranty. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. Thank You for Your Reply! These mattresses have a 25-year limited warranty. Warranty issue. For comparison, the queen size Casper mattress is just over $1,000 at MSRP, while the Serta iComfort queen size is closer to $1,800. Want to know what I have heard from them? Awful customer service sagging mattress. Top Selling. The Genius seam offers the perfect balance wheel of plush Serta iComfort Warranty and extra firm support. Zero They used to be a good company not they suck. Search the address, company name, city,town or postal code, below. We are processing your message. With a comfort rating of 4.5 out of 10, it’s a medium-firm feeling comfort. The company has been able to partner up with a very generous program that allows you to return or exchange your Serta iComfort mattress within the first 120 days after you buy it. Same exact situation, except ours is sweat stain on mattress. It sags 5-6 inches when you lay on it. I have the same sagging problem after 3 years-technician measured the sagging at 1 inch and Hagerty indicated the manufacturer will replace after 1.5 inches. We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. I filed a claim with Serta about a month ago. For Warranty or issues with your current product or for Product Registration:E: cancustomerservice@SertaSimmons.comP: # 1-877-809-0094. The Blue Fusion 1000 Luxury Firm mattress is one we recommend. 6 comments. The Serta mattress brand is an industry leader. A 2 inch stratum of Serta® Support froth rests below our assureds Action™ Gel computer memory Foam, creating a firmer feel at the … And, the person that loves the pillow top mattress probably wouldn’t like sleeping on the very firm mattress. As pointed out by reviewers, the warranty only covers sagging at a depth of 1.5 inches. Would You Like to Convert It Into Review? My problem is what the *** does small stain not anywhere near the sinking of mattress have to do with the quality of the mattress..We are now out $2500 for mattress because no one is covering warranty. Don’t recommend a Serta purchase as you are only paying for a name and not a quality product! iComfort Blue 100 Experience the benefits of Serta’s new Temp Active Gel Memory Foam with the Blue 100 Gentle Firm mattress. The Savant Plush is an unquilted soft mattress model released in 2011 that is part of the iComfort product line manufactured by Serta. Where I lay is sinking in badly. Serta Cons: Ours did the same thing. Write a private message as Serta verified representative. Serta iComfort mattresses come with a 10-year warranty against factory defects. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Serta iComfort has been a favorite mattress of mattress big-box stores and traditional mattress retailers for decades. If a mattress isn’t comfortable for you, it doesn’t mean that there is a problem with the quality of the product; rather, it means that this particular mattress model isn’t the right match for your comfort needs. Serta iComfort mattress features a cooling foam technology for optimal temperature regulation and the coolest, most comfortable sleep ever. Review #792696 is a subjective opinion of Total cost of over $3000 and two years later you can’t sleep on it. GARBAGE! They are all over the shopping networks trying to sell their junk. Serta iComfort mattresses are made by Serta, a company based in Hoffman Estates, Illinois. iComfort. So I had to fall back on the warranty of mattress protector. Visit a retailer to find the iComfort by Serta for you. Mattress in a Box. Serta Mattress. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Over the years, they have devoted designs to thick comfort layers with a pressure relieving feel and additional cooling foam technology for warm sleepers. Serta does make an apparent effort to get in touch with customers who report mattress problems in a review: Customer service associates reply to reviews left on the product page on the Serta … If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%. Product or Service Mentioned: Now it sinks in so far I feel like I have to climb up out of it. It offers cooling, pressure-relieving comfort while also supporting every curve of your body. But the flip side is that they can leave you feeling sinking or stuck-in the memor… If a mattress is uncomfortable for you, this does not mean that there is a product defect present. had the cover on all the time over a 6 month period the mattress starting sinking and sunk more than 1 1/4 inches. Bought an icomfort bed in 2015 and it had a 10 year warranty and neither the dealer nor serta took responsibility for lousy workmanship on this product so beware of Serta matresses It … Hotel Mattresses The Serta iComfort line of mattresses appeals mostly to mattress buyers looking for a well-known memory foam mattress brand in traditional mattress retails stores. Several steps in getting this done included sending the cover back to manufacture, copies of receipts, date of incident, etc. CF2000 Firm - Serta iComfort mattress featuring Cold Touch™ Cover technology and Carbon Fiber Memory Foam. Details. Anything more is out of warranty and not covered. iComfort Hybrid mattresses are a made with gel-memory foam providing the conforming layers on top. Icomfort. This layer is idealistic for those who want the benefits of memory foam,… You will be automatically registered on our site. Get contact details that poster left for the company. Serta mattresses come with a 10-year limited warranty. The models in Serta's iComfort EFX collection range in firmness from ultra plush to ultra firm, and from 9" to 13" in height. i will never buy another one. Preferred solution: Warranty coverage: C: Serta provides 10 years non-prorated coverage. The iComfort mattress comes in both memory foam and hybrid versions. It is the perfect blend of a plush mattress and a medium firm mattress so the sleeper feels both comfort and support. contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am to 5pm EST Monday - Friday. (See mattress warranties: what to know. This is convenient because you don’t get to test the bed initially as it’s sold online. : Return policy: B-Serta provides a 120-day trial for iComfort, allowing one exchange within this time. Many people like memory foam mattresses because of the way they conform to your bodys curves. We bought this! Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Explore Serta’s 2020 product catalog. iSeries. The Savant Plush is a 12-inch thick no-flip mattress that offers edge support, memory foam padding and other padding. I purchased the Serta I Comfort twin king for my wife and I. If the dealer cannot be reached, please contact Serta Customer Support. You must keep the mattress at least 30 days before being eligible for a return. For Warranty, Product Registration, Reviews and more: Visit Our Customer Care Page Mattress Selector Customer Care & Warranty My Account ... Serta iComfort. If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday. The hybrid design became popular shortly after memory foam mattresses came on the scene. Comparing Serta iComfort vs. Casper If you’re on a budget, Casper takes the cake in terms of an affordable mattress . The Serta Warranty & Quality Assurance Program Our goal is to provide you with the highest product quality and durability so you can enjoy your Serta mattress for years to come. We pride ourselves on our Quality Assurance program and having a very low product return rate. Sinking spot is bad!!! I purchased a Ebay mattress for the adjustable bed at the retirement property and actually use it 3 times more than my home and it is holding up just fine. We bought this! The Serta iComfort TempActiv ll is a good medium firmness mattress and has multiple features to aid in cooling, comfort, and support. Feel supported during long days in this ergonomic executive chair with PostureSync Responsive Support System which features lumbar support that adjusts to your recline angle and needs. Private messages do not impact your company rating. Our backs are always sore now. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a very firm mattress. You will be able to edit the text before publishing. I had inspector from store we bought it at come out he noticed a small stain on mattress said warranty for mattress is voided now because of this! After all, you will sleep on your mattress every night for years to come. Good Warranty & Returns Policy . Username and password will be sent to you via email. If you wish that your prior post be removed, submit a notarized letter. Reason of review: Plus, a layer of Ever Cool Gel Memory Foam helps enhance breathability to promote airflow and further reduce heat build up. I wished the bed would keep it shaped longer. Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. Wonder why anyone would pay over $3000 for an inferior product. Editor's Note(s): The iComfort Savant by Serta was previously known as the iComfort Revolution. A 2 inch stratum of Serta® Support froth rests below our assureds Action™ Gel computer memory Foam, creating a firmer feel at the sleep surface. Those layers then rest on top of traditional design innersprings. Serta iComfort Mattress Warranty. Every individual has unique comfort needs. Comfort is personal. The foam does bounce back up but holds no weight when you lay on it. If you want your response The mattress was medium firm when we bought it. Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. The iComfort mattress comes with multilayered mattress-cooling … New mattress. A warranty from Serta = a lot of BS! Conclusion. 120-Day In-Home Trial. The company was founded in 1931 when 13 independent mattress manufacturers licensed the name. 1.0. * Model availability and pricing may vary by local authorized Serta … Serta ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. They are available through national department store chains, such as Sears, Macy's and J.C. Penney, as well as numerous local and regional retailers, both online and in stores. 10-Year warranty against factory defects is personal dealer can not be reached, please contact Serta Customer.! It sags 5-6 inches when you lay on it writing a comment to the review or try one our... 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